digg

A Guide To Community Building

For the last few months my colleague, Ujwal Arkalgud, and I have been researching the communities of Digg and Reddit to determine the role that culture plays in online communities. We went into the research unsure of what we would learn, and came out with some pretty amazing and useful findings. First, we found that culture absolutely plays a role in the building and proliferation of online communities. More specifically, there are specific counter-cultural elements pertaining to design, social interaction and structure that are essential for every online community.  We have seen these elements manifest themselves in older communities like the WELL and Tribe.net as well as the leading communities today like Digg and Reddit.

Second, we found that the further an online community moves away from these core counter-cultural characteristics, the weaker the community becomes.  As communities approach the 'break point' they begin to take the form of groups, content distribution and syndication networks.

Based on these findings, we were able to pin-point 6 key counter-cultural elements necessary for an online community to be successful, and use them to develop specific recommendations for  building or activating an online community.

Check out our research report for the full lists, findings and full research.

Some Thoughts on Changing Media

On the weekend I met two former Australian lecturers of mine – Jason Nelson and Ben (whose last name neither Parker nor I can remember) – when the conversation turned to the demise of newspapers. Ben's argument was that they probably would stay around, after all we're still listening to the radio. Something about that argument felt wrong, even though at that moment I couldn't articulate it. Thinking about it more, I realised that this view is very ahistoric. When radio started, people would schedule their lives around it. They would wait for a certain programme to be broadcasted to gather the whole family around it and consciously absorb what the wireless had to say.

Then television arrived and took over exactly that role. Now people were staying at home to watch evening shows and sometimes were even attired to underline the specialness of the moment. It was like going to the theatre, only in one's own home.

Radio couldn't compete with that. Instead it started to serve a different purpose: It served as background noise, something that tootles along while you're in the office or driving to work. No one scheduled his life around the broadcast schedule anymore, instead the interchangeable format radio became the norm. "Five songs in a row with no ads or talking!" That function is certainly different to the one of the printed press whose products you'd have to consciously read in order to make meaning of them.

As Parker pointed out this doesn't mean that media is dying, it's just changing. This isn't necessarily a bad thing, even though traditional media certainly serves its purposes; e.g. it helps to bring important developments to the conscience of the public by helping to spread them. It's a catalyst. Without you never might have noticed that Facebook changed it terms of use – not everyone is reading tech blogs after all.

Then again this isn't a process that couldn't be democratised with the help of internet, the best examples being sites like digg or reddit. Here the users decide which information enters the front page which in turn acts like a catalyst again (just like sites iliketotallyloveit.com serve as means of democratisation of something as elitist as 'style')

These 'democratic catalysts' certainly aren't without problems. Power users might dominate which content gets voted for, fads become more important than news and a net-savvy, educated elite could dominate the political discourse and use these sites like an echo-chamber.

But the same could be said of newspapers: They certainly aren't free of interest but rely heavily on advertising; human interest matters more than serious reporting; again an educated elite perpetuates world views (otherwise there wouldn't be conservative and liberal papers) Which begs the question: Why not have 'democratic catalysts' of different political nature? The certainly is room for a conservative counterpart to reddit.

-Jens