Archive for the ‘Marketing’ Category

There’s a lot of buzz (no pun intended) about Google+. The entry of another major social network into the scene has caught a lot of people’s attention, and has forced many to ask, “Should I be on Google+ too?”.

I’d like to step out of the excitement and flurry that Google+ has caused for a minute to remind marketers that, as with all social networks, you need to ask yourself a few questions before jumping in head first:

1. Is your audience using Google+?

Before signing up for a brand page, conduct a little recon. Searching through pages, conversations and sparks will help you identify whether your brand or industry is being talked about on Google+, and whether you should be there too. Also look at the demographics of Google+, as of a few months ago comScore reported they skewed slightly younger and wealthier than Facebook users. While this will likely broaden as Google+ grows, it should indicate whether now is the right time for you to put resources behind it.

2. Do you have the resources to manage another online community?

We all know how much time and energy it can take to manage a community effectively. By now, many of us are probably managing at least two. Do you have the resources to throw another one into the mix? Since optimizing content and experiences for each channel and audience will drive the best results, simply re-posting content on Twitter, Facebook and Google+ won’t allow your distinct communities the chance to shine.

To this point, I have monitored a few brand pages on Google+, comparing them to those of Facebook. Many are indeed publishing the same content. This may be temporary while they experiment and develop a proper strategy for Google+ but they will need the time and resources to do so.

3. What role will Google+ play in helping your brand achieve its objectives?

Brands aren’t on social networks for kicks. They are there to achieve real business objectives. Before signing up and getting your hands dirty with a Google+ brand page, make sure you have outlined the role Google+ will play in driving towards these goals. Once you have nailed this down, you can begin to flesh out a proper strategy and measurement framework that will drive towards and demonstrate success.

There’s is no rush to do something unless you know you can do it right, and that it will help achieve your objectives. No one wants to be late to the party, but there’s something to be said about arriving with all your clothes on.

- Heather

Image via


A month or so ago, I wrote a blog post titled “Most Expensive Wi-Fi Ever?” about the cost of internet services at a Toronto-area convention centre.

I submitted the post to StumbleUpon, BoingBoing, TechDirt and Reddit, as I thought all would be places where readers might be interested in this type of insane mark-up. After my colleague Ian pointed out that Seth Godin had linked to me, I dug into Google Analytics to see how much traffic that ended up driving to my post.

As a result, BoingBoing’s Cory Doctorow blogged about it on September 22nd, resulting in 1,141 hits to my post.

Mike Masnick at TechDirt wrote about my post on October 25, but didn’t link directly to me (I don’t mind).

Seth Godin mentioned my post in a recent post he wrote, driving another 678 views.

Reddit drove a measly 61 views.

And Google Analytics reports that StumbleUpon drove 2,437 views of the webpage (even though StumbleUpon itself only reports driving 35 users to the page).

There were also an additional 2,762 views to the post that Google Analytics identified as coming from (direct). While I obviously can’t confirm where these are coming from, I have a feeling they’re probably spread out across the different sources (my other colleague Kevin Mchugh sent me this link that might help explain that (direct) traffic)

So what does all this mean?

By itself, not much. Views or hits aren’t everything these days. A kind word from an online influencer is probably worth a lot more than a link in the long run, thought it might be more difficult to measure.

There is also probably a lot of digging I can do into how long visitors from the different sources stuck around, and whether they checked out anything else on my site. Visitors from one source, though fewer, might end up being more ‘valuable’ (in this sense, sticking around as long-term readers).

What do you think about this data?




The following post was written partially by me and partially by my colleagues at Radar DDB in Vancouver. It also appeared on the DDB Canada blog.

If you’ve seen the impressive stats in the StumbleUpon infographic that has been floating around recently, this DDB campaign to promote TELETOON Retro‘s line-up of Super-hero programming using StumbleUpon’s Paid Discovery Service will be right up your alley.

The campaign uses Paid Stumbles to drive Cartoon, Comic Book, and Animation fans on StumbleUpon to a few pieces of content, including a promotional video that TELETOON created, and blog posts by various comic book bloggers who’ve written posts about their “Top 5 TELETOON Retro Villains.” While driving traffic to third-party sites may be a tough sell for some clients, TELETOON recognized that these sites could give their campaign greater credibility, and were willing to experiment.

With the appropriate campaign, StumbleUpon can be an amazing way to drive relevant, targeted viewers to content directly through a medium they’re already using.

T-Dot Comics – Top 5 Retro Cartoon Villains

TELETOON Retro Promotional Video

The One Thing is a result of the daily 10am meeting held in DDB Canada’s Vancouver office, where our digital team meets to discuss new online trends, tools and technologies.

For an archive of the 10am links, visit our Delicious account at

Radar on Twitter:


Attribution has been a steadily growing buzz word around online measurement. In simple terms, attribution involves recognizing the value that each interaction has in driving towards an end goal or conversion. For example, someone may first become aware and interact with your brand through Facebook, they may then read some of your brand’s blog posts before checking out your product pages on your website, which may lead them towards a purchase. All of these interactions (not just the final website click) played an important role in driving towards a purchase, and should be accounted for when looking at how programs, content and channels are performing online.

While there is no agreed upon method or tool to calculate attribution just yet, many frameworks and whitepapers have been published on the topic.  It seems that Google may help us get that much closer (without having to perform quite so many manual calculations). A couple of weeks ago Google released a new product offering for multi-channel measurement to run alongside their widely adopted Google Analytics platform. The new offering now allows marketers to see which channels initiate, assist, and complete conversions. This way you can measure how all of your digital channels perform against your goals and see the full picture of your digital programs.

I’m not saying that this is the end all, be all, but it will definitely give marketers an easier way of understanding how their programs are performing, what is working well and what may need to be changed. It will be interesting to see how this evolves in the coming months to delve further into the subject of attribution.

Are you using it yet? What do you think?


Are you using a 3rd party application to post content to Facebook?  Last week, EdgeRank Checker released a report revealing 3rd party applications like Hootsuite or TweetDeck decreased Facebook engagement by a whopping 70%. The report announced that these applications damage your EdgeRank, the metric Facebook uses to establish post visibility in user feeds, and in doing so prevent posts from being displayed on news feeds. Gah!

Shortly after,  Adage published an article by Michael Lazero, CEO of Buddy Media, clarifying some of the claims made by EdgeRank Checker’s report. While the article is somewhat biased towards Buddy Media’s 3rd party publishing tool, the data doesn’t lie. Below are some of the key take aways:

1. Some (mainly free) 3rd party applications will decrease the amount of engagement on your Facebook pages.  Free applications like HootSuite and Tweetdeck often collapse Facebook posts, preventing many of them from being shown and therefore decreasing engagement – you can’t “like” what you can’t see! Single tenant branded applications also have the tendency to collapse posts. But all is not lost. According to Lazero, Multi-tenant enterprise products (like Buddy Media) do not collapse posts – and thus do not decrease engagement. Take Away: Check with your provider to make sure posts are not being collapsed.

2. Facebook does not appear to penalize posting via 3rd parties. While Facebook has not spoken on this directly, the data released by Buddy Media speaks for itself. When comparing engagement on posts via Facebook direct, free apps and Buddy Media, Buddy Media and Facebook direct posts scored similarly, while free apps scored approximately 50% lower. Take away: 3rd party posting isn’t the direct the cause of lower engagement, 3rd parties that collapse your posts are.

3. Content performs better when optimized for specific channels. This should be a no-brainer but a lot of brands set up automatic posting between channels like Facebook and Twitter and are surprised when engagement is low. If you aren’t engaged with your content, your audience probably won’t be either.  Take Away: To optimize Facebook content, think about the length of the posts, questions vs. statements, timing, etc.

What has your experience been posting to Facebook via 3rd party applications?



Sticking with the theme of automotive brands and engagement, you’ve no doubt seen that Toyota’s 2008 guerrilla marketing campaign, promoting its 2009 Matrix, is once again making headlines, and it aint’ pretty.

As a refresher, in 2008, Amber Duick began receiving a series of emails from one by the name of ‘Sebastian Bowler’, a fictitious English soccer hooligan with a fondness for excessive drinking, destruction of private property and  general rowdiness (because these are all traits that every English soccer fan exhibits, of course). The first email Duick received from Bowler was to let her know he was on his way to her apartment – even so much as citing her address – to crash for a while. Additional emails chronicled his trip to her abode, often mentioning his frequent run-ins with the local law enforcement, while another email, this time from a hotel manager, demanded Duick pay for damages associated with a television, supposedly broken by Bowler, accompanied by an authentic-looking e-bill. Not surprisingly, Duick was a tad upset, or in her own words ‘terrified.’

Only after receiving a final email containing a link to a video did Duick realize what was actually happening: she was the target of a virtual prank designed to raise awareness of the new 2009 Toyota Matrix. What a rugged English soccer fan with a penchant for inebriation has to do with the Matrix is beyond me, and quite obviously, beyond Duick as well – a woman who was chosen because she represented Toyota’s target market.  The campaign certainly had a hint major dose of realism to it, something Alex Flint, creative director at Saatchi & Saatchi – the L.A.-based agency responsible for the campaign – boasted about. Now, three years later, news broke that a California court has agreed that Duick can move forward with a $10 million lawsuit against both Toyota and Saatchi & Saatchi. Ouch.

I don’t think anyone can argue that this was a poorly executed idea, one that clearly – at least to everyone outside of Saatchi & Saatchi – wasn’t given nearly enough thought.  But as someone who works in the PR industry, this whole campaign fascinates me for a different reason, outside of its headline-grabbing concept.

Here Toyota was, in 2008, when Twitter only had 500,000 monthly visitors, when Facebook broke its first user milestone of catching up to MySpace, and when the concept of social media, and storytelling marketing was still in its infancy. Despite this, Toyota took a chance on a program, albeit one disconnected from its audience, and ran with a concept that was, to an extent, ahead of its time.

Today, one of the most difficult challenges PR, marketing and advertising professionals face isn’t always coming up with fresh ideas; it’s selling them to clients. Businesses have a comfort zone and it’s when they step out of it that great, award-winning campaigns are born.  To that extent, I applaud Toyota, which for the record, is still with Saatchi, for at least trying something new and taking a head-first dive into the unknown.

As for Flint, he told marketing magazine OMMA (Online, Media, Marketing & Advertising) that the prank campaign should gain the appreciation from ‘even the most cynical, anti-advertising guy.’ Three years, a flurry of negative articles, public backlash, and possibly $10 million later, I wonder if he still feels the same way.

What are your thoughts on the matter?


Brands that tap into the emotional drivers of their audience have a definite advantage over their more rational, Spock-like competitors. We have seen proof of this time and again with brands that develop nearly identical products yet experience dramatically divergent success rates: Nike vs. Reebok, Dell vs. Apple and Red Bull vs. any other energy drink on the market.

I also witnessed this firsthand while conducting competitive research on three major car manufacturers: Kia, Mazda and Volkswagen. I was interested in finding out how their social programs stacked up, expecting to see Mazda and Volkswagen take the lead. Instead I found the opposite.

All three competitors have social programs that span the usual suspects of social platforms (Twitter, Facebook, YouTube, blogs), they all run regular contests and sweepstakes and are all fairly engaged with their audience. But Kia was mentioned over three times as often as any other competitor and had far more on-platform engagement, despite having less than half of the reach of a brand like VW. Why? The reason appears to be that Kia was the only brand that did an effective job of tying their content strategy, contests and brand messaging to the emotions and motivations of their audience.

Kia’s brand attributes hinge on environmentalism and social responsibility. This resonates loud and clear throughout every piece of online content and contest. Social content that touches on these attributes, connecting with the emotions of their audience, receives the highest amounts of participation and engagement. Kia has managed to outshine their much larger, older and well-known competitors by understanding the emotional drivers of their audience (what makes them tick, what they care about) and then developing social and content strategies that align with these values. It’s not brain surgery but it can have a big impact on driving social engagement and relationships.

Are you currently planning content or social strategies? Are they aligned with the emotions and motivations of your audience? Please share your deepest hopes, dreams and feelings with us—it will be good for our blog, and your brand.


Photo Courtesy of Skate_AM12, PhotoBucket


John Carmack was recently quoted as saying the following:

It’s like “Oh, we’re not being creative.” But we’re creating value for people — that’s our job! It’s not to do something that nobody’s ever seen before. It’s to do something that people love so much they’re willing to give us money for.

As the creator of the video games Doom and Quake, he was speaking specifically about the First Person Shooter genre of games. However, I think what’s he is saying applies to a lot of industries.

‘Experimental music’ never really caught on. The biggest star in the world today, Lady Gaga, sings formulaic pop music but her execution is flawless.

Some of the best movies in the world don’t necessarily have original stories. It’s how they tell them.

In marketing, it’s not about creating the most innovative campaign. It’s about creating one that people will actually engage with.



One of my favorite things about working at DDB Canada is the incredibly talented coworkers I get to spend my day with. I love the projects that I get to work on, but I also love seeing what other teams come up with for their clients.

One amazing project that some of the DDB team recently completed was for Canadian Blood Services. The campaign was called Blood Signal and while it was integrated across multiple mediums (print, guerilla, online ads), my favorite part was the Facebook-connect enabled website that they created.

The pulls information from your Facebook profile to create a customized, animated video about how many lives you and your friends could save by donating blood. Seeing your friends faces appear in the places their from acts as encouragement for you to get them to donate blood, and adds social relevance to the campaign.

Check it out yourself at Then go donate some blood.



Facebook has no doubt crept its way into the lives of just about every marketer, advertiser and PR professional. While we all use Facebook every day, there are still a lot of questions and, for lack of a better word, best practices to sort out.  Luckily, I got to discuss some of these questions with Marty Weintraub, author of “Killer Facebook Ads” and CEO aimClear®, an online marketing agency.

Q: Do you recommend driving to the Facebook wall or a dedicated tab when posting Facebook ads?

A: There is no real rule of thumb. For the most effective KPI conversion, landing pages need to fulfill the promises of ad copy, keeping in mind the users’ interests.  We have seen data to support that Facebook users prefer to stay in Facebook, which means that landing pages within dedicated Facebook pages/tabs  that also include forms or other Calls-To-Action are an excellent option.

Q: What is the best Facebook ad you’ve seen, and why?

A: I like ads that use people to appeal to the target demographic. For instance, marketing anything to people that are interested in Jesus Christ, where the dude has a beard and dark hair. As a general rule, I like ads where respect for targeted demographic and micro-segmentation is obviously well thought out and at play. For example, I’m a mature male interested in fine wine. I can tell when advertisers are testing whether the word “Merlot” or “Zinfandel” and a picture of a dude my age or a hot 40 year old lawyer lady will earn my click.

Q: What are your thoughts on sponsored stories and video units? Have you had success with either of these?

The ability to sponsor stories about your brand that have surfaced organically in the Facebook News Feed, as a result of users interacting with them, is a very important breakthrough in social PPC. We’ve had a lot of luck. It’s cool to take natural user interactions and pay to blow them up.

It’s important to keep in mind that sponsored stories are not the same as ads and that you include them in your Facebook campaign to amplify your target audience’s actions. I’d recommend testing sponsored stories on your Facebook assets, side by side traditional Facebook ads promoting the same assets. Observe the results and decide for yourself based on testing your actual situation.

Q: What are some tips you can offer to increase engagement and interest in branded Facebook pages?

A: The art of composing an effective headline transcends Facebook Ads. Whether the KPI is to increase engagement, earn fans, or sell toasters, it’s all about boiling down the value proposition or tease thereof to a few short words and packaging it in the right tone.

Literal headlines straight up say what the ad is about, in clear terms, without metaphor or allegory.  “Friend us here and we’ll give $50 to charity.” Sideways headlines are logical extrapolations of inferred targeting. “Don’t Be a Clockhead.” The ad’s copywriter needs to summon a well-steeped understanding of both the product and its target market. Instead of being literal in the headline concept, a sideways concept reaches for a snippet that could appeal to users’ personalities, perspective, sense of humor, or an inside joke that only users of the product will fully understand.

Q: What about using creative v.s. copy to drive engagement?

A: The role of the image is to somehow cut through the clutter of an average Facebook page template, attract the user’s attention and  speak to that social segment.  Eye-poking creative has good success when married with strong copy that includes user benefit, an offer and a call to action.

So there you have it. Hopefully that helps answer some burning Facebook questions! If you’re interested to know more, Marty will be speaking at the upcoming SES conference in Toronto!


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